The keys are handed over. Isn’t the handover finished?

In this episode

Handover day is a milestone and it deserves to be run properly. But the building has only been tested empty. The snags that surface once someone actually lives there were always present. Occupation is simply what reveals them.

Thirty seconds on why construction has understood this for decades, and what operations can borrow from it.

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Key Takeaways

Handover day marks a milestone but does not complete the handover process, as snags typically emerge only after occupation begins.

Buildings tested empty reveal defects only once inhabited; construction has recognized this principle for decades.

Operations teams can apply construction's understanding that occupation is what reveals pre-existing issues rather than creating new ones.

Frequently Asked Questions

Why do snags surface after handover if the building was tested?

The building was only tested empty. Snags that appear once someone lives there were always present; occupation simply reveals them.

Is handover day the end of the handover process?

No. Handover day is a milestone, but the process continues as defects emerge during actual occupation.

What can operations learn from construction about handovers?

Construction has understood for decades that occupation reveals pre-existing issues rather than creating them, a principle operations can apply.